Frequently Asked Questions

Looking for more information? Take a look at the answers to our frequently asked questions below.

About Rio Heating

When will my order be delivered?

In the UK our delivery times are usually 2-3 days, for the EU its 3-4 days and for the US and Canada please allow 7-10 days.

What do I do if my delivery hasn’t arrived?

For all delivery queries please email support@rioheating.com

How do I cancel my order?

Please email support@rioheating.com

Can I return a product, exchange it or get a refund?

Heaters can be returned within 14 days of delivery if you are not completely happy with the product. If the unit is faulty and we can’t fix it we will cover delivery return costs. All other returns are at customers' cost.

How long do I have to return an item?

Our returns window is 30 days after the delivery date.

How do I arrange a replacement item?

Please email support@rioheating.com with your order number and details of your request.

What smart features does the Rio Eco have?

The Rio Eco is packed with smart features! Inbuilt WiFi and voice assistant connectivity allows you to control your heating from your phone using the Tuya app, or even with your voice. You can set daily and weekly heating schedules that suit you and your household and anti-frost mode ensures that energy is only used when the room temperature drops below a certain level.

About the Rio Arc heater

Can I mount the Arc on a wall?

Yes. The Rio Arc heater comes with a kit that can be used to mount the heater on the wall. It is also supplied with two aluminium feet should you choose to have it freestanding.

How much is the Rio Arc?

The Rio Arc 1500W is from £225 and the Rio Arc 2000W is from £229. ‘Please see our online shop for all prices.

What colours are available?

Rio Arc heaters are available in four colours: black, red, white and grey – so whatever your style, we’ve got a colour to suit!

How easy is the set up?

Set up is extremely quick and easy – it takes just minutes to pair the heater to a device of your choice. Once the heater is plugged in and switched on, scan the QR code that appears on the LCD display with either the Rio Heating app, Apple Homekit or any other smart home application and you’re good to go.

Do I need a WiFi connection to set up?

Yes, you will need a WiFi connection to pair your device to the Rio Arc heater.

Why should I install the Rio Heating app if I have Homekit installed?

The Rio app will make sure your heater has all the latest firmware updates.

Can I use the Rio Heating app and Homekit together?

Yes. You can use the Rio Heating app to have greater control over the device while using the Homekit app to control all your smart devices in the home.

Does the Arc require a wall thermostat?

No. One of the features that set the Rio Arc apart from standard heaters is the advanced WiFi module into the heater, meaning there’s no need for expensive or hard-to-install third-party wall thermostats.

About the Rio Eco Electric Radiator

Can I mount the Rio Eco on a wall?

Yes. The Rio Eco heater comes with a kit that can be used to mount the heater on the wall. It can also be freestanding. Please ensure that the wall is suitable and can withhold the weight of an electric radiator.

How much is the Rio Eco?

The Rio Eco is available in three models. 1000W starts from £249, 1500W starts from £269 and the 2000W is from £299. Please view our Rio Eco page for further details.

What colour is available?

The Rio Eco is only available in white.

What smart features does the Rio Eco have?

What app do I need to download?

To operate the Rio Eco via your mobile phone, please download the Tuya Smart app. This can be found on both the Apple App Store and Google Play Store and is free to install.

Does the Rio Eco have a warranty?

The Rio Eco comes with a 12 year manufacturers’ warranty on the radiator body as standard and a separate 2 year warranty on all of the Eco’s electronics.

Where can the Rio Eco be positioned?

The Rio Eco is suitable for all rooms but is not suitable or intended for use in bathrooms.

How much does the Eco weigh?

Rio Eco 1000W weighs 11.25kg, Rio Eco 1500W weighs 12.95kg and the Rio Eco 2000W weighs 17.55kg.

What room size is the Eco suitable for?

Rio Eco 1000W is suitable for rooms up to 10m2, 1500W for rooms up to 15m2 and 2000W is suitable for rooms up to 22m2.

Is a WiFi connection required?

Yes, during set up and when using the Rio Eco a WiFi connection is required. If you do not have a WiFi connection, you will need to operate the Eco via its manual controls.

How does the Rio Eco connect with Google Home and Amazon Alexa?

Once the Rio Eco has been set up, simply head to your Google Home or Amazon Alexa app and click add device. This will then scan your network and will pick up the Rio Eco, click add and then you can use your smart home assistant to control the Rio Eco. *Please note the Eco will need to be connected to the same network as your Google Home or Amazon Alexa